Popular Categories

Golden West Pledges to Not Disconnect Customers and Waive Late Fees


LISTEN

WALL, SD – Golden West is committed to keeping its customers connected as the coronavirus pandemic (COVID-19) continues to disrupt lives.

“Now more than ever, Golden West understands the importance of staying connected,” says Golden West General Manager/CEO Denny Law. “Customers need to remain in touch with family and friends and stay informed about COVID-19. Customers may also need to work, access telemedicine, or continue education from home.”

To maintain these vital services, Golden West will waive late charges and forgo disconnects for customers who are financially impacted by COVID-19 through May 15. These customers should contact Golden West between 8 a.m. and 5 p.m. Monday through Friday at 1-855-888- 7777 or via the Chat button at goldenwest.com. “We’re committed to working with customers impacted by COVID-19, so they can maintain access to their internet, phone and cable TV services,” says Law.

Golden West is also working to limit the spread of COVID-19. Like many businesses, Golden West has implemented temporary policies and procedures to protect the health of its customers and employees. This includes closing all offices to walk-in traffic and taking special precautions when onsite visits are necessary.

“Customers can reach us for all their service-related needs by phone or online, but for now we are limiting face-to-face contact at the advice of the Centers for Disease Control,” explains Law. “I want to personally thank our customers for their cooperation and understanding. We’ve faced challenges before, and we’ve always come through them stronger when we work together.”

Technical support remains available 24/7/365 at 1-855-888- 7777. For more information on how Golden West is keeping its customers connected and safe, visit GoldenWest.com/Coronavirus or follow Golden West Telecom on Facebook.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.